Teslimat ve İade Koşulları

Teslimat ve İade Koşulları

These Delivery and Refund Terms govern delivery method, acceptance, revisions, cancellation and refund principles for digital production, consulting, management, advertising, software, design and media services provided by Devasa Media.

Purpose

This text aims to state clearly how delivery is made for digital services, when delivery is deemed completed, and by which criteria refund requests are assessed.

Devasa Media selects a delivery method suited to the nature of the service, protecting both client expectations and the legal certainty of production.

Scope

These terms apply to web design, software, graphic design, brand identity, SEO, social media, advertising management, production, e-commerce, consulting, maintenance, support and similar digital services.

For work requiring physical goods, print, promotional items or third-party supply, additional delivery and refund terms may be set in the proposal or a contract annex.

Definitions

Delivery is presenting the service output to the client by email, cloud link, project-management channel, live publication, file sharing, access transfer or another digital method accepted by the parties.

Acceptance means the client’s approval of the delivered output, starting to use it, publishing it, not objecting during the revision period, or using it in commercial activity.

Rights of the parties

Devasa Media may deliver the output by a method consistent with the proposal, update the delivery date due to missing content or late approval, and price out-of-scope requests separately.

The client may review delivered outputs, request revisions defined in the proposal, and notify any clear deficiencies in writing within a reasonable time.

Obligations of the parties

Devasa Media must prepare deliverables with professional care, share outputs within the proposal scope through the agreed channels, and conduct the revision process reasonably.

The client must provide content, approvals, access, technical information, brand materials and feedback on time. Delay in these duties may extend the delivery period.

Service terms

The delivery period is determined by project scope, content supply, technical requirements, third-party dependencies, client approvals and revision intensity.

Unless otherwise agreed in writing, delivery dates are indicative plans. Client-caused delays, extra requests or third-party delays change the delivery timetable.

Delivery method

Digital service outputs may be delivered by email, cloud link, project-management tool, live publication, file delivery, access sharing, admin-panel handover or methods agreed in writing by the parties.

Work that is published live, used, downloaded or approved by the client, or activated on third-party platforms, is deemed delivered.

Prohibited uses

Delivered work may not be used for unlawful or misleading purposes, to infringe third-party rights, to use data without permission, or to harm Devasa Media’s reputation.

The client may not reproduce delivered work beyond scope, resell it, assign it to third parties, or use source files without permission.

Intellectual and industrial property

The right to use final deliverables passes to the client, limited to the proposal scope, once payment and written assignment conditions are completed.

Preliminary work, drafts, unused alternatives, methods, source files, strategy documents and know-how used in production remain with Devasa Media unless otherwise stated in writing.

Gizlilik

Files, access credentials, commercial information and project documents shared during delivery are treated as confidential.

The parties may use this information solely to perform the project and complete delivery.

Personal data

If files, accounts, lists or access containing personal data must be shared during delivery, the client acknowledges that it has provided the necessary legal bases.

Devasa Media processes personal data only to the extent required by the service and under the KVKK Disclosure Notice.

Revision and acceptance

Revision requests are limited to the number, period and content stated in the proposal. A revision does not mean new work or an expansion of scope.

Work that the client has approved, published, used, or not objected to in writing within the stated period is deemed accepted.

Refund terms

For bespoke digital services, after production has started refund requests are assessed in light of completed work ratio, reserved resources, third-party costs, licences used, advertising budgets and delivered outputs.

Completed, approved, published, used or client-specific service items are not refundable. Devasa Media reserves the right to claim accrued receivables.

Cancellation process

Cancellation requests must be submitted in writing. Devasa Media assesses them in light of project stage, time spent, work delivered and external costs.

Upon cancellation, collection may be sought for completed work, reserved resources, third-party costs and accrued service fees.

Limitation of liability

Devasa Media is not liable for delays caused by incomplete or inaccurate client content, late approval, unauthorised material, third-party platform outage, advertising-account restriction or external service failure.

Consequences of the client’s out-of-scope use, alteration or transfer of delivered work to third parties rest with the client.

Force majeure

Natural disaster, war, epidemic, cyberattack, power or internet outage, a public-authority decision, third-party service failure and similar events beyond control constitute force majeure.

In a force majeure event, the delivery period is reasonably extended and the parties set a new timetable in good faith.

Contract amendments

Changes to delivery format, scope, revision rights, the delivery timetable or refund terms take effect only with written approval.

Devasa Media may update this text as required by its service model or the law. The current text takes effect upon publication on the portal.

Dispute resolution and entry into force

Turkish law governs disputes arising from delivery and refund processes. The parties first seek a written resolution; if that fails, competent authorities may be approached.

These terms take effect on the date of publication on the portal and apply to digital services provided by Devasa Media.